Forum Discussion
Not able to get Email Subscriptions to work
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Same problem with me, my sucriptions just stopped working!?
I´ve got multiple subscriptions working fine for months, PRO user ofc, direct querrys, gateway working and refreshing fine.
I´ve looked in my spam filter, exchange logs there is nothing?
It there anyway to troubleshoot this further, MS please assist
/Jame5
There are spam filters at the company level and at your external internet access provider level. For example our company has an internet acces line provided by AT&T. The emails were being blocked by them. It had nothing to do with any setting heres. You should ask your IT department to check with their internet providers Secure Email Gateway. Ask them to add PowerBi.com to approved email addresses and ilithium.com to updates from the user group community