Forum Discussion

brett_walton's avatar
brett_walton
Helper II
9 years ago
Solved

Not able to get Email Subscriptions to work

Hoping others are having luck .    I subscribed to a report subscription, followed the steps when I go back into the service I see the subscription but I am NOT recieving any emails , any ideas to ...
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  • mchapman's avatar
    mchapman
    9 years ago

    You may check your companies email filter.  AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters.  They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected].  So you may check with your external provider. 

  • chass's avatar
    chass
    8 years ago

    Just tested this and it should be working for you. 

    One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial. 

     

    As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support. 

     

     

     

rhonda_spauld's avatar
rhonda_spauld
Frequent Visitor
9 years ago

I am also a Pro trial user with about 11 months left.  It was working fine until a few weeks ago - approximately the same time that the emailing dashboard feature was released.  

 

I have tried deleting the subscriptions and adding again with no luck.  

  • mchapman's avatar
    mchapman
    Advocate I
    9 years ago

    There are spam filters at the company level and at your external internet access provider level.  For example our company has an internet acces line provided by AT&T.  The emails were being blocked by them.  It had nothing to do with any setting heres.  You should ask your IT department to check with their internet providers Secure Email Gateway. 

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Well, i created a new account with new gateway and still dont get any emails when resfreshing and i´ve controlled active subsription and that the data has been updated in the dataset. 

       

      Funny sidenote, I deliberately shut down the gateway and got an email that the refresh couldn´t be done. 

      So, the sender, no-reply-powerbi .... is NOT filtered.

       

      Please help......

       

      • rhonda_spauld's avatar
        rhonda_spauld
        Frequent Visitor
        9 years ago

        I think this is definitely not working with the Pro Trial.  I just added one subscription for myself and refreshed and it worked immediately. I had tried everything else with no success since June 27.  I was getting them on the Pro Trial for a long time, but apparently that is not working anymore.  I cannot find documentation of that so I don't know if it is a bug or working as intended.