Forum Discussion

brett_walton's avatar
brett_walton
Helper II
9 years ago
Solved

Not able to get Email Subscriptions to work

Hoping others are having luck .    I subscribed to a report subscription, followed the steps when I go back into the service I see the subscription but I am NOT recieving any emails , any ideas to ...
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  • mchapman's avatar
    mchapman
    9 years ago

    You may check your companies email filter.  AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters.  They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected].  So you may check with your external provider. 

  • chass's avatar
    chass
    8 years ago

    Just tested this and it should be working for you. 

    One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial. 

     

    As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support. 

     

     

     

MAkiva1's avatar
MAkiva1
Helper I
9 years ago

I'm experiencing the same issue.  I checked our company's spam settings, my personal spam folder and still no emails.  Dataset was refreshed this morning and no new emails from [email protected].  

 

Any other suggestions to make this work?  I'm the admin on the powerbi account and all dashboards were created and uploaded under my account (not sure if that matters).

flanshaw's avatar
flanshaw
Helper I
9 years ago

Hi,

 

its working fine for me, has been for some weeks now - slight wrinkle in that if I have multiple subscriptions at the same time its gets a bit confused and send me the same subscription (with different titles twice)

emails are coming from:

 

[email protected]

 

Our tech guys didn't do anything 

 

James