Forum Discussion

brett_walton's avatar
brett_walton
Helper II
9 years ago
Solved

Not able to get Email Subscriptions to work

Hoping others are having luck .    I subscribed to a report subscription, followed the steps when I go back into the service I see the subscription but I am NOT recieving any emails , any ideas to ...
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  • mchapman's avatar
    mchapman
    9 years ago

    You may check your companies email filter.  AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters.  They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected].  So you may check with your external provider. 

  • chass's avatar
    chass
    8 years ago

    Just tested this and it should be working for you. 

    One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial. 

     

    As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support. 

     

     

     

brett_walton's avatar
brett_walton
Helper II
9 years ago

this remains an issue for me as well. If I find something I will update this thread. 

mchapman's avatar
mchapman
Advocate I
9 years ago

You may check your companies email filter.  AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters.  They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected].  So you may check with your external provider. 

  • brett_walton's avatar
    brett_walton
    Helper II
    9 years ago

    Thanks for the insight ... after insisting to the team in charge of email that the notices without a doubt where being sent they found a front end filter on the mail router that was keeping them from our system ... I am now getting all messages daily.  

  • MAkiva1's avatar
    MAkiva1
    Helper I
    9 years ago

    I'm experiencing the same issue.  I checked our company's spam settings, my personal spam folder and still no emails.  Dataset was refreshed this morning and no new emails from [email protected].  

     

    Any other suggestions to make this work?  I'm the admin on the powerbi account and all dashboards were created and uploaded under my account (not sure if that matters).

  • flanshaw's avatar
    flanshaw
    Helper I
    9 years ago

    Hi,

     

    its working fine for me, has been for some weeks now - slight wrinkle in that if I have multiple subscriptions at the same time its gets a bit confused and send me the same subscription (with different titles twice)

    emails are coming from:

     

    [email protected]

     

    Our tech guys didn't do anything 

     

    James