Forum Discussion
Not able to get Email Subscriptions to work
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Hi brett_walton,
I suspect that the issue is related to your email account. As stated in this blog, Power BI will send an email to the address that you use to sign into Power BI.
Currently, we are not able to subscribe others to email of reports, please check this idea:https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/17757451-subscribe-others-to-emails-of-reports.
Thanks,
Lydia Zhang
Doesn't work for me.
- i've Power BI Pro
- I log in with my work email address (AD Azure synced)
- Done multiple data refreshes and nothing
currently my PBI credentials and my email do NOT match, the admin is working on getting these in synch. I am going to wait for this before I try this again .
Hi brett_walton,
in waiting time, you could use alternative email and forward feature to get these subscription email forwarded to your AD email. i'm using this cause my PBI account is in onmicrosoft domain different with my local email domain.
I also have a Power BI Pro license and am using my work email to log in. No emails are coming through
this remains an issue for me as well. If I find something I will update this thread.
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
