Forum Discussion
Not able to get Email Subscriptions to work
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Hi brett_walton,
The email subscription feature is only available for Pro users. Please check this article to get more details about how subscription works in Power BI and what are the limitations.
In addition, if you don’t hit any limitations described in the above article, after you subscribe a report, trigger a refresh by going to the dataset and clicking the “Refresh now” option once you have data changes, then check if you get email. Power BI will send an email to the address that you use to sign into Power BI.
Thanks,
Lydia Zhang
Hi, Thank You for the suggestions but I do have PRO .. Question about the mail. The "address" I used to log into PBI / O365 is different than my email (long story from my ADMIN) BUT the email in my account tied to that address is correct. Do you think that is my problem ?
thanks
Hi brett_walton,
I suspect that the issue is related to your email account. As stated in this blog, Power BI will send an email to the address that you use to sign into Power BI.
Currently, we are not able to subscribe others to email of reports, please check this idea:https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/17757451-subscribe-others-to-emails-of-reports.
Thanks,
Lydia ZhangDoesn't work for me.
- i've Power BI Pro
- I log in with my work email address (AD Azure synced)
- Done multiple data refreshes and nothing
currently my PBI credentials and my email do NOT match, the admin is working on getting these in synch. I am going to wait for this before I try this again .
