Forum Discussion
Not able to get Email Subscriptions to work
Hoping others are having luck .
I subscribed to a report subscription, followed the steps when I go back into the service I see the subscription but I am NOT recieving any emails , any ideas to trouble shoot ? Are there certain email requirements ? Is the email address from my O365 account settings ?
thanks
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
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If the Pro Trial does not include this feature, can we get some confirmation from someone at MS? Our organization is on the free trial for now and having this feature means a lot to our managers.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Hi brett_walton,
The email subscription feature is only available for Pro users. Please check this article to get more details about how subscription works in Power BI and what are the limitations.
In addition, if you don’t hit any limitations described in the above article, after you subscribe a report, trigger a refresh by going to the dataset and clicking the “Refresh now” option once you have data changes, then check if you get email. Power BI will send an email to the address that you use to sign into Power BI.
Thanks,
Lydia ZhangHi, Thank You for the suggestions but I do have PRO .. Question about the mail. The "address" I used to log into PBI / O365 is different than my email (long story from my ADMIN) BUT the email in my account tied to that address is correct. Do you think that is my problem ?
thanks
Hi brett_walton,
I suspect that the issue is related to your email account. As stated in this blog, Power BI will send an email to the address that you use to sign into Power BI.
Currently, we are not able to subscribe others to email of reports, please check this idea:https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/17757451-subscribe-others-to-emails-of-reports.
Thanks,
Lydia Zhang
Does this work if you're on a Power BI Pro free trial? I can't seem to get mine to work.
Does this work with the Power Bi Pro trial? I can't seem to get mine to work.
Mine was working up until a week or two ago, then suddenly stopped for no apparent reason. I've been on the Pro free trial for several months now, and still have about 11 months left on the trial. I haven't changed my email or any settings in Power BI. I even tried deleting my subscriptions and setting them up again, but that didn't help.
Same thing here - Power bi PRO subscription - was working until a couple of weeks ago - suddenly i stopped receiving the notifications:
- Report is based on direct query that gets refreshed regurarly
- my Powerbi user name is the same email address where i'd like to receive the subscriptions (not on azure, on google apps as a domain that is also in azure AD)
- I checked the spam foder etc...
Any Idea on how to solve this?
Same problem with me, my sucriptions just stopped working!?
I´ve got multiple subscriptions working fine for months, PRO user ofc, direct querrys, gateway working and refreshing fine.
I´ve looked in my spam filter, exchange logs there is nothing?
It there anyway to troubleshoot this further, MS please assist
/Jame5
There are spam filters at the company level and at your external internet access provider level. For example our company has an internet acces line provided by AT&T. The emails were being blocked by them. It had nothing to do with any setting heres. You should ask your IT department to check with their internet providers Secure Email Gateway. Ask them to add PowerBi.com to approved email addresses and ilithium.com to updates from the user group community
I am also a Pro trial user with about 11 months left. It was working fine until a few weeks ago - approximately the same time that the emailing dashboard feature was released.
I have tried deleting the subscriptions and adding again with no luck.
There are spam filters at the company level and at your external internet access provider level. For example our company has an internet acces line provided by AT&T. The emails were being blocked by them. It had nothing to do with any setting heres. You should ask your IT department to check with their internet providers Secure Email Gateway.
Well, i created a new account with new gateway and still dont get any emails when resfreshing and i´ve controlled active subsription and that the data has been updated in the dataset.
Funny sidenote, I deliberately shut down the gateway and got an email that the refresh couldn´t be done.
So, the sender, no-reply-powerbi .... is NOT filtered.
Please help......
Even though my firm is on the free 365 day trial, I've been trying to find a way to pay for BI so that we can have access to email subscriptions. Has anyone had luck upgrading to the paid version while in the trial period?
Hi,
I've received one today (set it up yesterday again after completely giving up a month ago). I have the Pro Trial. Were there any changes by the development team? Hopefully someone from the Microsoft team can fill us in.
- I was finally able to get this to work. What wasn't clear was that you cannot refresh/publish from the desktop application to generate the subscription email. The data must be refreshed through a data gateway (either server based or personal mode). I was able to generate the email for both Pro and Pro Trial users. If your data set is on a scheduled refresh, you're all set. To refresh manually, go to the workspace, data set, then refresh the data set you need - this will kick off the email notification (providing something has changed in the data set).
