Forum Discussion

redaho's avatar
redaho
Frequent Visitor
8 years ago

No data retrieved from exchange data source upon refresh from power bi service

Hi,

 

I have a report and one of my visuals ( a table) takes its source from my exchange mailbox.

When I refresh this table from Power BI desktop I get the data without issue as shown below:

 

However, when I refresh my report from Power BI service, the refresh goes well, but when I check the report, I see an empty table

 

Anyone experienced this issue before? Any workaround?

 

Thanks a lot

 

R

Need Help

4 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    8 years ago

    Hi redaho,

     

    Did you check the refresh history in the Settings? If it's possible you sign in another account?

     

    Best Regards,

    Dale

    • redaho's avatar
      redaho
      Frequent Visitor
      8 years ago

      Hi Dale,

       

      Thanks for your reply.

       

      I have tried creating a report, with a single data source (Exchange online). I published the report and went to PBI service where I verified the credentials. The email address there was correct and I authenticated using OAuth2 with success

       

      I then refreshed the report from PBI service. The result was a blank table (same than the one I shared in my first email)

       

      Hence I don't think it's due to the sign in to another account.

       

      Thanks,

       

      R

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Microsoft Employee
        8 years ago

        Hi redaho,

         

        That's quite weird. Did you apply any filters? I would suggest you open a support ticket here.

        create ATicket

         

        Best Regards,

        Dale

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi,

     

    This post is quite old, but I actually face exactly the same issue using an Exchange source.

    Did you manage to resolve this problem ?

     

    Everything is fine on PowerBI Desktop. I can refresh my data without any problems.

    When I publish on PowerBI Service, I got the same data as the one on Desktop, but as soon as I refresh on PowerBI Service, all the data I had disappear, and I just get empty tables.

    I'm using an OAuth2 authentication.

     

    An interesting thing is that when connecting with OAUth2 on PowerBI Service, I have to log on microsoftonline.com afterwards.

     

    On PowerBI Desktop, I'm using Exchange to connect. When using "Microsoft account", I don't retrieve any data either on the Desktop.

     

    Does anybody have an idea on how to resolve this problem ?

     

    Parameters :

     

    Tables after refresh on PowerBI Service: