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Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

New On-premises data gateway (personal mode) giving error

Hi ,

 

I uninstalled the previous gateway connection. Installed the new On-premises data gateway (personal mode).exe.

The os is windows server 2008.

 

Set up the data set. The connection is online.

 

Set up the data credentials and also the timing for refresh.

I am getting the following errors in the refresh.

Cannot connect to the mashup data source. See error details for more information

 

It says timeout expired.

 

I tried the same on my local laptop, there is no issue.

 

Any help will be appreciated.

 

Cheers

 

CheenuSing

 

 

Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi all,

     

    My client restarted the server having the new on premisess gateway ( personal ) and it is working perfectly.

     

     

    Cheers

    CheenuSing

2 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    9 years ago
    Hi there what I would suggest is to enable the Verbose settings on the Personal Gateway and see if it is indicating any error messages there.

    The only other thing that I can think of is Windows Server 2008 supported? I am sure it should be, but it might be worth a check.
    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Hi all,

       

      My client restarted the server having the new on premisess gateway ( personal ) and it is working perfectly.

       

       

      Cheers

      CheenuSing