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burny's avatar
burny
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

New OP data gateway unreachable

Our data gateway has been occasionally failing scheduled refreshes with 'gateway unreachable' errors which I'm fairly confident are because the machine was taxed by other data processing tasks, so to...
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burny's avatar
burny
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

Anonymousthanks for helping

 

The windows service has been running without problems reported in the eventlogs:

 

In fact the gateway eventlog itself appears busted, no messages at all unlike the first gateway:

 

There are no proxies applied to either gateway:

 

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi burny,


I'd like to suggest you submit a support ticket to get better support form power bi team, I can't find the what cause the issue from your description.

submit a support ticket

Regards,

Xiaoxin Sheng

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Hi burny,

     

    Did you solve this problem? I'm facing same problem, where our first gateway does a succesful network ports test and the second newer gateway failes this test. I can't figure out why.

     

    Thanks,

    Niels

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      burny, Niels: quite the same problem here:

      -2 virtual servers, Win2016 DataCenter, .Net 4.7.2, latest updates;

      -GatewayInstaller V3000.0.265, Cluster installation according to Microsoft Docs

       

      First node is fine for the network test, second node fails network test. Both have problems with the event log and with the performance counters. From a functional perspective the cluster seems ok (tests using PowerBI and an Oracle connector report successfull connection to both nodes of the cluster).
      Just opened a support ticket.

      Any news or hints from your side are welcome. Thanks,
      Mike

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Update:

        Answer from product group regarding the network test issues:

        “We have a bug in the gateway network port test and it will be resolved in the next gateway release (Mid Feb)

        This failure will not have any impact on the communication and processing of request for Logic Apps. “

         

        Still waiting some clarification regarding performance counter errors.

        Mike