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burny's avatar
burny
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

New OP data gateway unreachable

Our data gateway has been occasionally failing scheduled refreshes with 'gateway unreachable' errors which I'm fairly confident are because the machine was taxed by other data processing tasks, so to...
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burny's avatar
burny
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

This machine has no problem reaching the internet. For good measure I've added allow rules for all traffic on port 80 and 9350 and the windows service exe itselft but there is no change in behavior:

1. Data gateway application says online but fails its port test

2. Service reports the same error

3. Another identicaly machine on the same network has no problem

 

Are there troubleshooting steps or logs that could help? Is there a manual analog to the port test?

burny's avatar
burny
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

I noticed the new data gateway wasn't writing to its own eventlog. I dumped the logs from the data gateway application and found in the error logs this:

 

DM.EnterpriseGateway Error: 0 : 2018-11-26T20:42:10.1361032Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 53D65D6E [DM.Analytics] Performance counters not installed, application performance metrics will not be traced (category = Performance counters specific to the on-premises data gateway)

 

Uninstall and reinstall does not resolve this. Is there a clean up process for a fresh install?

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    HI burny,

     

    According to your error message, it mentioned endpoint listen not found. Can you please go to system 'service' menu to check on-premise gateway service status?

     

    BTW, is there any proxy settings apply on your device? You can also check the gateway status(you setup to handle data refresh operation of particular dataset) to confirm if it still online.

     

    Regards,

    Xiaoxin Sheng

    • burny's avatar
      burny
      Icon for Microsoft Employee rankMicrosoft Employee
      7 years ago

      Anonymousthanks for helping

       

      The windows service has been running without problems reported in the eventlogs:

       

      In fact the gateway eventlog itself appears busted, no messages at all unlike the first gateway:

       

      There are no proxies applied to either gateway:

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Hi burny,


        I'd like to suggest you submit a support ticket to get better support form power bi team, I can't find the what cause the issue from your description.

        submit a support ticket

        Regards,

        Xiaoxin Sheng