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burny's avatar
burny
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

New OP data gateway unreachable

Our data gateway has been occasionally failing scheduled refreshes with 'gateway unreachable' errors which I'm fairly confident are because the machine was taxed by other data processing tasks, so to...
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burny's avatar
burny
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

Oops, clarifying.. I mean there is no indication on the new on prem data gateway software that it's handling queries or not. There is the port test failure and error message indicating its the new cluster member. Both gateways are on the same network and are virtually identical machines.

 

Any help troubleshooting is appreciated!