Forum Discussion

DebbieE's avatar
DebbieE
Icon for Community Champion rankCommunity Champion
4 years ago
Solved

New App Audience. My Users keep disappearing

When I go back into my app Audience

 

I go to the audience Ive set up and when I republish my users keep dissapearing and it feels like a bug. Its getting really irritating having to reset them every time.

 

Is anyone else having an issue with this?

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi DebbieE ,

     

    You mean this function?

    I do a test, I add a user in this window, and update this app, but when I reback this page, I found the user didn't in this box.

    For the whole app, It seems that just a new audience window has been added.
    I wonder if you are confused about this situation?

     

    Best regards,

    Community Support Team Selina zhu

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

     

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi DebbieE ,

     

    You mean this function?

    I do a test, I add a user in this window, and update this app, but when I reback this page, I found the user didn't in this box.

    For the whole app, It seems that just a new audience window has been added.
    I wonder if you are confused about this situation?

     

    Best regards,

    Community Support Team Selina zhu

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

     

    • DokDok's avatar
      DokDok
      Frequent Visitor

      exacttly my problem.

      when i add a user into that field, it keeps on disappearing!, so annoying, March 2025.

       

      1 workspace, 1 app, multiple dashboards, 3 audience group (different dashboard for different group).
      Adding specific users as audience doesn't work for this person.

      this person has also been added as the workspace viewer. Any help?

  • Yes, having this issue too. Also found that  if we don't add an O365 group as a viewer on the workspace that hosts the app, they can't see anything. But if you add access to the workspace that means that the hide report features in the audience view gets bypassed anyway, making them redundant. Anyone managed to get this working??

  • Hi DebbieE 

     

    I have not seen this happening and it does appear to be a bug to me!

  • DebbieE's avatar
    DebbieE
    Icon for Community Champion rankCommunity Champion

    If its just new users that very confusing. however it seems to be ok now

     

  • DokDok's avatar
    DokDok
    Frequent Visitor

    Same to me.

    This user is a viewer to my workspace.

    This 1 workspace app has 3 audience groups (different dashboards for different group).

    I cannot add this user to any of the 3 audience group. Kept on disappearing after i saved it!!
    so annoying, March 2025!!

    • Billesand's avatar
      Billesand
      Regular Visitor

      Verify that the user dont have Workspace access, I have found that if a group or user has Workspace Access it wont be added as a group or user to the audience, since it is already there through the Workspace Access group.

       

      BR Tomas