Need help - user cannot login to Power BI Service/Fabric with a Power BI Pro license

[Itsausername]

Hello,

The situation:

• I (with a Pro license) created a Power BI report.
• The report is published in Power BI Service as an app.
• The users are assigned to the workspace.
• The users are not part of our organization.
• Therefore, the email addresses of the clients were added to Azure as guest users, and we bought a Power BI PRO license for the clients (this was the process which worked in the past just fine).

The following problem occurs:

• When the client tries to access powerbi.com or clicks the report link, they get the message
  "Your organization doesn't currently allow its users to purchase Microsoft Power BI. Contact your IT admin for more information." 
  There is no way to login. 
  
  Have anyone an idea, why this happen and how to fix this problem? 
  The challenge is that the problem occurs at the client's environment.

[v-tianyich-msft]

Hi @Itsausername ,

There is a license assigned to them after purchase, which you can refer to:

Purchase and assign Power BI Pro licenses - Power BI | Microsoft Learn

Hope it helps!

Best regards,
Community Support Team_ Scott Chang

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[Itsausername]

Thankyou @v-tianyich-msft 
The client has a Pro license. Now they can get to the report via the app link (the client tried again, but cannot explain what changed) . But still can not login to powerbi.com...maybe that is normal. 

[Itsausername]

Hello @Idrissshatila 
First, thank you for your help. 
Unfortunately, we have met all the listed criteria, yet it still does not work.

"you can make reports you create accessible to users outside your domain by inviting guest users (we did). Of course, after the external user accepts the invitation and becomes part of the organization as a guest (client did accept), you need to assign them permissions to specific reports/dashboards (we did). For external users to access shared content, they must have a Power BI Pro license (we gave the client a pro license) or the content must have Premium capacity. Since external users have the free version of the Power BI license, they usually need to upgrade to the Pro license (we gave the client a pro license). However, if your content is in Premium capacity, you can access it with a free license. (we do not use premium capacity in the organisation)
You can refer to the following documentation for more information on how to invite guest users and how to enable guest users to view reports"

The client get still the message, to create a free account - what is not possible. 

Do you have a different solution?
Unfortunately the IT department cannot help and I need to fix the issue. 

[Idrissshatila]

HEllo @Itsausername ,

let them sign in to the account that has a pro license then try to open the link.

[Itsausername]

HI @Idrissshatila 

thank you for your reply.
The client is unable to sign in. When attempting to log in at www.powerbi.com using the email address associated with the Pro license, they receive the message from above. The same issue occurs when using the report-app link.
While this situation is unusual and should typically work, it persists unresolved. Is it possible that the client needs to configure something additionally within their IT environment?

[Idrissshatila]

@Itsausername ,

I think the user of the client should be assigned by your IT in the tenant as guest.

[Itsausername]

Yes, the client has a guest account assigened to his e-mailadress, like I have written. Therefore it is strange, that it is not working. 

[Idrissshatila]

@Itsausername ,

strange, you can reach to microsoft support if it's urgent https://support.powerbi.com

[Itsausername]

Thank you a lot for sharing the link to the support. I wrote my problem to them and hope to get a solution, which I can share here. 

[Idrissshatila]

Hello @Itsausername ,

you can make reports you create accessible to users outside your domain by inviting guest users. Of course, after the external user accepts the invitation and becomes part of the organization as a guest, you need to assign them permissions to specific reports/dashboards. For external users to access shared content, they must have a Power BI Pro license or the content must have Premium capacity. Since external users have the free version of the Power BI license, they usually need to upgrade to the Pro license. However, if your content is in Premium capacity, you can access it with a free license.
You can refer to the following documentation for more information on how to invite guest users and how to enable guest users to view reports
Power BI licensing for users in your organization - Power BI | Microsoft Learn
Distribute content to external guest users with Microsoft Entra B2B - Power BI | Microsoft Learn
https://youtu.be/d2b2btjoMhQ?si=Wipui42T0lG8y4zy