Forum Discussion

MRZ's avatar
MRZ
Frequent Visitor
10 years ago
Solved

Need Help

Since I am very new to App.powerbi.com, my issue is easy to fix. I installed personal gateway, It is running and there seems to be no issues with it. Within PowerBI, under magae gateways, my test connections are fine and my Data Source connection shows successful. When i try to do a data refresh, it doesn't appear that anything happens other then throwing an error. the message is:

 

Your data gateway (Power BI – personal) is offline or couldn't be reached.
Please try again later or contact support. If you contact support, please provide these details.

Processing errorYour data gateway (Power BI – personal) is offline or could not be reached. Ensure the gateway computer is on and you are logged on to it during the scheduled refresh period.
Cluster URIWABI-US-EAST2-redirect.analysis.windows.net
Activity ID01d6d71f-7392-48b4-8141-09af0a4575b2
Request IDa413ad94-be07-4e73-2a0b-15de6d7a7764
Time2016-08-19 20:00:01Z
 
I am pretty sure that me gateway is online and everything i see indicates that i should be able to refresh.
I appreciate any insight that you may provide. Perhaps my understanding of what is available without signing up for Power BI pro is lacking. Thanks in advance
Need Help
  • MRZ's avatar
    MRZ
    10 years ago

    looks like my uderstanding of Power BI and 9gateways are at fault. I needed to sign up for Power BI pro to get connectivity to sql server date. 

3 Replies

  • ankitpatira's avatar
    ankitpatira
    Community Champion
    10 years ago

    MRZ 

    try below approach. not entirely sure it will work but you can try.

     

    1. remove gateways from power bi service

    2. remove dashboard / report from pbi service

    3. signout of pbi desktop file (file -> signout)

    4. publish from pbi desktop to service and re-authenticate

    5. configure data gateway on pbi service

    6. configure dataset to use that gateway

    • MRZ's avatar
      MRZ
      Frequent Visitor
      10 years ago

      Thanks for the suggestions but to no avail. Here is the error I get: Power BI

      We couldn't refresh because your data gateway (Power BI – personal) is offline. Make sure your computer is on and the gateway is up and running.
       

       

      Activity ID2d301b5d-6718-429a-a0f7-d54173d1b12e
      Request ID0c3092c6-05f0-bf50-29c0-750fec248416
      Correlation ID4c6ef507-556e-7dc2-83f1-4c722411e3f9
      Status code200
      TimeMon Aug 22 2016 09:01:07 GMT-0400 (Eastern Daylight Time)
      Version13.0.1605.328
      Cluster URIhttps://wabi-us-east2-redirect.analysis.windows.net

      Make sure the computer where your gateway is installed is on and the gateway is running and the credentials are up to date.
      Please try again later or contact support. If you contact support, please provide these details.

       

      My test connection to the gateway gives me this:

      Online you are good to go

       

      In network services, it is started. I am at a loss but thanks again.

  • MRZ's avatar
    MRZ
    Frequent Visitor
    10 years ago

    looks like my uderstanding of Power BI and 9gateways are at fault. I needed to sign up for Power BI pro to get connectivity to sql server date.