Forum Discussion

Rahel's avatar
Rahel
Advocate II
1 year ago
Solved

Need Help Disabling Power BI Autoscale After Premium Capacity Deletion

Our Power BI Premium subscription was canceled shortly after Autoscale was activated. Before disabling Autoscale, we had already removed the Premium capacity. However, we are still being charged—pre...
Need Help
  • Rahel's avatar
    Rahel
    1 year ago

    Anonymous  ETA was  not provided but they say they are working on it . You may close this thread. Thank you

lbendlin's avatar
lbendlin
Super User
1 year ago

You cannot cancel a Premium subscription - you have signed a contract for a certain duration, and that's how long you will pay.

 

Subscription cancellation (or suspension) can only be done for Fabric SKUs.

Rahel's avatar
Rahel
Advocate II
1 year ago

lbendlin Thank you for your response, But our Power BI Premium contract had ended, and we were utilizing the three-month grace period available during the transition to Fabric capacity.

  • lbendlin's avatar
    lbendlin
    Super User
    1 year ago

    You would need to take this issue up with your Microsoft Sales contact directly.

    • Rahel's avatar
      Rahel
      Advocate II
      1 year ago

      lbendlin  We’ve already contacted Microsoft,and waiting for there response.
      In the meantime, I wanted  to raise the issue here in the community to see if anyone else has experienced a similar problem.