Need Help Disabling Power BI Autoscale After Premium Capacity Deletion

You cannot cancel a Premium subscription - you have signed a contract for a certain duration, and that's how long you will pay.

Subscription cancellation (or suspension) can only be done for Fabric SKUs.

Hi Rahel ,

Thank you for reaching out to the Microsoft Fabric Community Forum.

As correctly mentioned by lbendlin , any billing-related concerns, especially those involving Autoscale continuing after Premium capacity deletion, are best addressed directly with your Microsoft account team or support representative.

While Autoscale typically needs to be manually disabled before capacity deletion, any residual charges post-deletion during the grace period should be reviewed at the tenant level by Microsoft Support. Since you've already contacted Microsoft, please allow them some time to investigate and respond.

In the meantime, we appreciate you checking with the community your experience could help others going through a similar transition from Premium to Fabric.

Thank you.

Hi Rahel ,

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions.

Thank you.

Rahel  Hey,

STep 1: I will Check the Autoscale Settings on Power BI Admin Portal

Look for the capacity settings where Autoscale might be enabled.
Ensure that Autoscale is indeed disabled. Sometimes the setting might be hidden once the premium capacity is removed, but confirming its status is a crucial step.

step 2: Verify Billing Information:

Review your Azure subscription and billing details to ensure Autoscale services are not listed separately or under a different subscription or resource group.

STep 3: Contact Microsoft Support:

Reach out to Microsoft billing support or your account representative to discuss the situation.
Provide them with details about the cancellation of the Premium subscription and ask for clarification about the ongoing charges.
They can assist with disabling Autoscale at their end if it's still showing as active in their systems.

Thanks
Harish M

Kindly accept this as a solution if it resolves your problem, and please consider giving kudos to the post as well.

Hi Rahel ,

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you.