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SolarPowerBI's avatar
SolarPowerBI
Regular Visitor
10 years ago
Solved

NT SERVICE\PBIEgwService

Hello,

I am trying to install the enterprise gateway and I am getting the following error

 

The error log shows the following:

“Product: EgwServiceConfig -- Error 1920. Service 'Power BI Gateway – Enterprise Service' (PBIEgwService) failed to start. Verify that you have sufficient privileges to start system services.”

 

Does anyone know what I am doing wrong here?

 

If you think its insufficient privileges (as the error states) could you please indicate what and where as I have tried everything I can think of

 

Thank you!

  • SolarPowerBI's avatar
    SolarPowerBI
    10 years ago

    Ended up do the install on a different server running Windows Server 2012 R2 without issue.

6 Replies

    • SolarPowerBI's avatar
      SolarPowerBI
      Regular Visitor
      10 years ago

      Hi dimazaid

      personnaly no I'm not but I have been provided with an account that should be.  Additionally two of the network

      team have tried the installation with there credentials and have encountered the same error as above.

      Looking at the error log I can see a line that says "Product install will be elevated because user is admin and product is being installed per machine."

      I can also see the account I am using is listed under "Log on as a service" in the local security policy.

       

      • SolarPowerBI's avatar
        SolarPowerBI
        Regular Visitor
        10 years ago

        Ended up do the install on a different server running Windows Server 2012 R2 without issue.

  • mwherman2000's avatar
    mwherman2000
    New Member
    10 years ago

    I'm having the same problem on a newly installed/upgraded Windows 10 laptop (not connected to a domain) and I'm going the same error.  Is there a solution for installing the Gateway on a Windows 10 laptop?

     

    To clarify, this was during the installation of the PowerApps "On-premises data gateway service".

     

    Here is the text of the exact error message:

     

    Service 'On-premises data gateway service' (PBIEgwService) failed to start. Verify that you have sufficient privileges to start system services.

     

    Best regards,

    Michael Herman

    • SolarPowerBI's avatar
      SolarPowerBI
      Regular Visitor
      10 years ago

      Hi Michael,

      Our installations look different but the problem I was having was PBIEgwService did not have the correct privileges to start a service.  The next problem was I could not find the user/service PBIEgwService that was created as part of the installation and automatically added as the "logon as account" for the Power BI Gateway – Enterprise Service
      The way that I got around this was to allow "NT Service\ALL Services" (of which PBIEgwService is a member) privileges to login as a service.
      If you want to do this you need to open Local Security Policy
      Double-click Local Policies, and then click User Rights Assignments
      In the details pane, double-click Log on as a service
      Then you need to add "NT Service\ALL Services"
      I hope this helps

      • mwherman2000's avatar
        mwherman2000
        New Member
        10 years ago

        NT Service\ALL Services already has Logon locally rights on my Windows 10 laptop.  I still have the problem. 

         

        p.s. The PowerApps version of the Gateway installed properly on Windows Server 2012 R2 but I need it to run on Windows 10.