My Power BI Dashboard suddenly Stopped working in service what all need to check

[Gopal_PV]

Hi Folks,

My Power BI Dashboard suddenly Stopped working in service what all need to check.

Please help me with realtime use cases.

Regards,

[ribisht17 · Accepted solution]

Hello Gopal,

Key Areas to Check:

1. Dataset Refresh Status: Verify if your dataset has successfully refreshed. A failed refresh can lead to dashboard errors or outdated visuals. Check refresh history and resolve any issues like data source connectivity.

2. Gateway Configuration: If you're using an on-premises data gateway, confirm it’s running and correctly configured. If the gateway connection is disrupted, the dashboard won’t update.

3. Data Source Availability: Ensure the data source (SQL Server, Excel, etc.) is accessible. If the source is down or credentials have expired, the dashboard won’t load properly.

4. Filter or Query Changes: Look for recent updates to filters or queries affecting the visuals. Small changes can break links to data.

5. Service Outages: Check for Power BI service interruptions or maintenance using Microsoft's Service Health dashboard.

6. Error Messages: Review any error messages displayed on the dashboard or dataset settings to pinpoint the problem.

Real-Time Use Cases:

1. Connectivity Issue Example: A dashboard pulling data from SQL Server might stop loading due to expired credentials or a misconfigured gateway. In this case, update the credentials and restart the gateway service.

2. Dataset Update Failures: Imagine a monthly sales dashboard fails to refresh because the data source file path changed. Resolve it by updating the source connection and testing refresh.

3. Visual Customization Errors: A financial summary dashboard might throw errors due to filters being added or updated incorrectly. Revert to the previous filter settings or revalidate the query.

4. Overloaded Capacity: A report shared with hundreds of users might stop functioning if it exceeds Power BI Premium capacity limits. Optimize the dataset and visuals to reduce resource consumption.

5. Service Authentication Problems: In the case of federated authentication, dashboards can fail when token expiry occurs. Renew the token or check authentication settings.

Start with these checks, and you'll likely uncover the root cause quickly. 

Regards,

Ritesh

Community Champion

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[rohit1991]

Hi @Gopal_PV

When a Power BI dashboard suddenly stops working in the Service, I’d check these areas first:

1. Dataset refresh status : In the workspace, see if the dataset refresh is failing. Review the refresh history for error details.
2. Data source credentials: Make sure credentials haven’t expired or changed.
3. Gateway status : If you’re using an on-premises gateway, confirm it’s online and configured correctly.
4. Model changes : Look for deleted or renamed columns/measures that could break visuals.
5. Service health : Check the Power BI Support page for any ongoing outages or limitations.

[lbendlin]

Please be more specific.  What does "Stopped working"  mean?  

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .