Forum Discussion
Monitoring Gateway Availability
Hi RGI
First, please check the following:
Do you use a On-premise gateway or personal gateway,?
if you use personal gateway, please make sure it running on as a application when refresh from Power BI Service.
Please do to the "Setting"->"schedule refresh" for that datasource, check which gateway you are using, whether it is running, click on the "edit credential" to see if you have given correct permission.
In order to use the Enterprise Gateway, just make sure you have installed and configure the on-premises gateway correctly and add all the data sources used within your dataset to the on-premises gateway on Power BI service.
Second, as you are using Azure services, go "Setting"->"schedule refresh" for that datasource, click on gateway connection there you have to select "connect directly", then configure credentials and schedule refresh.
Third, To monitor the availability of the gateway, i'm afraid there isn't any direct tool, you may refer to this troubleshooting article for gateway when you meet any issue.
Best Regards
Maggie
It's an on-premise gateway.
We've checked the gateway connection several times - definately set up correctly. All credentials are correct.
I'm pretty sure the gateway has been set up properly on the server itself. It's not our first gateway - we've done quite a few.
This is the second gateway that has been set up at this particular customer, and it has the exact same problem as the previous one (which was set up before we were asked to take over). I'm leaning heavily towards it being a network/infrastructure issue - but need to perform due dilligence and monitor it. None of our other customers have this problem.
- Hi there
Here are all the gateway APIs which you can use to monitor the gateway and the data sources
https://docs.microsoft.com/en-us/rest/api/power-bi/gateways Hi RGI
The paper available for download on the blog describes the approach and related considerations:
Best Regards
maggie
