Forum Discussion
RGI
Helper III
Helper IIIMonitoring Gateway Availability
We've just installed a new gateway and some of the refreshes fail due to it being unavailable. The error message is: Processing error: Your data gateway is offline or could not be reached. Ensur...
GilbertQ
Super User
Super UserHi there,
I would suggest ensuring that the server is always on and always connected.
I have had Gateway servers running for a few years without any interruption
I would suggest ensuring that the server is always on and always connected.
I have had Gateway servers running for a few years without any interruption
RGIThe server is always on, but the connected part is what I want to monitor. As far as we are concerned it should be reachable, but clearly the Azure service doesn't find it from time to time.
I have other customers with gateways that almost never fail. Our own gateways have never failed to our knowledge. Hence why I want to monitor the availability of this particular gateway from the outside and the inside - something is causing an issue.