Forum Discussion

breiney's avatar
breiney
Frequent Visitor
4 years ago
Solved

Missing subscription

We were excited for the new subscription management functionality, but now when we look for subscriptions in one of our workspaces, we only see 1 of 2 that we know exist. We have looked as the admin ...
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  • AnonymousPerson's avatar
    AnonymousPerson
    4 years ago

    The problem is that subscriptions created from a workspace's app are evidently not supported, and nobody from the product team ever thought to mention this. They still haven't responded in the announcement blog post. They do not seem to care at this point. 

     

    Subscriptions created from a Workspace's app must be manageable by the Workspace's admin. 

Tutu_in_YYC's avatar
Tutu_in_YYC
Super User
4 years ago

Could it be that the subscription has expired, as you can specify start and end date for the subscription? If you dont see it in the management, it shouldnt exist.

also check the audit log, if somebody deleted it?
https://compliance.microsoft.com/auditlogsearch

breiney's avatar
breiney
Frequent Visitor
4 years ago

I thought about that, but this particular subscription should not be set to expire any time soon, it's relatively new. I've set up a test subscription to see if it disappears after the end date. We'll see how it behaves. Thanks for the suggestion!