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IamTDR's avatar
IamTDR
Icon for Responsive Resident rankResponsive Resident
6 years ago
Solved

Missing Usage Metrics for One BI Report

I currently have over 130 BI reports in Service and routinely review the metrics report to see what my end users are using the most.  I noticed one report, which I believed would be popular, does not...
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  • IamTDR's avatar
    IamTDR
    6 years ago

    My issue was resolved by the Microsoft BI Team.  Apparently this was a bug that had to be resolved on Microsoft's side.

    If you encounter this issue, I recommend opening a ticket and working directly with the Microsoft Team.

collinq's avatar
collinq
Icon for Super User rankSuper User
6 years ago

Hi IamTDR ,

 

Just confirming as well that this is not a paginated report:

"Report performance metrics aren't available for Paginated Reports. The Pages tab on the Report usage page as well as the charts on the Report performance page don't show data for these types of reports."

 

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
IamTDR's avatar
IamTDR
Icon for Responsive Resident rankResponsive Resident
6 years ago

Nope.  This is not a paginated report either. 

  • collinq's avatar
    collinq
    Icon for Super User rankSuper User
    6 years ago

    HI IamTDR ,

     

    I would suggest opening a ticket because this is one of those things that "just works" (based on the critieria as we have discussed).  And, since it is working for your other reports this seems quite odd.  One solution, not a great one, if you don't want to open a ticket right off is to delete the app/workspace/report/dataset (to whatever level you can) from the service and then do a Save As from the Desktop with a slightly different name and then re-publish and then wait a day.

     

    Please update us all if you open a ticket.

     

    I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
    • IamTDR's avatar
      IamTDR
      Icon for Responsive Resident rankResponsive Resident
      6 years ago

      Taking your suggestion on re-publishing under another title.
      I just downloaded my report from service, added 'usage metrics' to the report title and then published.  I then reviewed the report in service.  Now I would expect to see usage data from me tomorrow.  Let see