Forum Discussion
Microsoft Virtual Agent not working
How can I raise a ticket to Microsoft regarding a Power BI isssue? I don't know if it matters or not, but I have a PRO license and now I'm tring the Premium license.
I tried the virtual agent but as expected, it's not working...the mandatory field cannot be selected...
Hi mbotezatu
Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/
For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/683031
Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
4 Replies
There is no Premium license. Do you mean PPU ?
Since you have a Pro license you can consider raising a Pro ticket at https://powerbi.microsoft.com/en-us/support/pro/
Hi mbotezatu
Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/
For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/683031
Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
