Metrics set error

[RémyA]

Hello,

After adding a a Metrics a I have this error:

"Something went wrong
Operation not allowed

Please check the technical details for more information. If you contact support, please provide these details
Underlying Error{"code":"InternalServerError","pbi.error":{"code":"InternalServerError"}}"

I have tried in 2 different tenant, and I have always the same error. 

I have a Fabric Capacity, Enabled the creation of Metrics...

Thanks for the help

[RémyA]

Hi, this is backend problem and the fix is estimated in february 25. I will rerturn to thsi thread when the issue is solved to inform the comunity. Thanks all

[v-kpoloju-msft]

Hi @RémyA,

We greatly appreciate your efforts and thank you for providing the update on the issue. Please continue to monitor and keep us informed, as this will help other community members resolve similar issues more efficiently.

Thank you.

[v-kpoloju-msft]

Hi @RémyA,

Could you please confirm if the issue has been resolved? If a solution has been identified, we would greatly appreciate it if you could share your insights with the community and mark it as a solution on your end. This will be helpful for other members facing similar issues.

Thank you.

[v-kpoloju-msft · Accepted solution]

Hi @RémyA,

Thank you for reaching out to the Microsoft Fabric community Forum.

If this solution do not resolve the issue, please consider raising a Microsoft support ticket. You can create a Microsoft support ticket using the link below:
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

If you have any further queries, please feel free to reach out to us we will guide you accordingly.

If this helps then please Accept it as a solution and dropping a 'Kudos' so other members can find it more easily.

Thankyou.

[v-kpoloju-msft]

Hi @RémyA,

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[RémyA]

Hello @v-kpoloju-msft is not resolved. I have a Ticket created that is now in the Power BI Development Team. No solution so far. 

[FarhanJeelani]

Hi @RémyA ,

The error you’re encountering while adding Metrics in Power BI Fabric appears to be related to configuration or backend issues. Here's a step-by-step guide to troubleshoot and resolve it:

1. Verify Fabric Capacity Configuration

• Ensure that Fabric Capacity is enabled and configured correctly for the tenant.
• Check if the Metrics creation feature is enabled in Admin Portal:
  1. Navigate to Power BI Admin Portal.
  2. Under "Capacity settings," confirm that Metrics creation is enabled for the Fabric Capacity.

2. Validate Licensing and Permissions

• Confirm that your account has the required Fabric or Premium license to create Metrics.
• Ensure you have the necessary workspace roles (e.g., Admin, Member, or Contributor) to create and edit Metrics in the workspace.

3. Test in a Different Environment

• Attempt to create Metrics in a different workspace or tenant where you know Fabric Capacity is functioning properly. If the issue persists:
  • It may indicate a broader issue with the Power BI service.

4. Check for Service Outages or Known Issues

• Visit the Power BI Service Status page: Power BI Service Status.
• Verify if there are any ongoing outages or issues specific to Metrics or Fabric Capacity.

5. Clear Cache and Try Again

• Sometimes, browser cache or local storage issues can cause unexpected errors:
  1. Clear your browser's cache and cookies.
  2. Open Power BI in an incognito/private browsing window.
  3. Retry the Metrics creation process.

6. Collect Diagnostic Logs

• Click on Technical Details in the error message to collect detailed logs.
• If possible, enable diagnostic logging in Power BI to capture additional error details.

7. Contact Microsoft Support

• If the issue persists, it could be a backend issue requiring intervention from Microsoft.
• When contacting support, provide:
  • The full error details (from the "Technical Details" section).
  • Tenant ID, Workspace ID, and Capacity information.
  • Steps you’ve already tried to resolve the issue.

Likely Causes and Resolutions

Possible Cause Solution

Configuration issue in Fabric Capacity	Verify settings in the Admin Portal.
Backend service bug	Check Power BI Service Status; escalate to support.
Licensing mismatch	Ensure you have the correct license for creating Metrics.
Permissions issue	Ensure your workspace role allows for Metrics creation.

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Please mark this as solution if it helps you. Appreciate Kudos.

[RémyA]

Hi @FarhanJeelani ,
Thanks for the support.

The only thing I dont I have done so far, is create the ticket.. that I wil do rigth now. All your steps I have made in 2 tenant I have admin rigths.

Rémy A.