Forum Discussion

RémyA's avatar
RémyA
Helper I
1 year ago
Solved

Metrics set error

Hello, After adding a a Metrics a I have this error: "Something went wrong Operation not allowed Please check the technical details for more information. If you contact support, please provide ...
Need Help
  • v-kpoloju-msft's avatar
    v-kpoloju-msft
    1 year ago

    Hi RémyA,

     

    Thank you for reaching out to the Microsoft Fabric community Forum.

     

    If this solution do not resolve the issue, please consider raising a Microsoft support ticket. You can create a Microsoft support ticket using the link below:
    https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

     

    If you have any further queries, please feel free to reach out to us we will guide you accordingly.

    If this helps then please Accept it as a solution and dropping a 'Kudos' so other members can find it more easily.

     

    Thankyou.

     

FarhanJeelani's avatar
FarhanJeelani
Super User
1 year ago

Hi RémyA ,

The error you’re encountering while adding Metrics in Power BI Fabric appears to be related to configuration or backend issues. Here's a step-by-step guide to troubleshoot and resolve it:

1. Verify Fabric Capacity Configuration

  • Ensure that Fabric Capacity is enabled and configured correctly for the tenant.
  • Check if the Metrics creation feature is enabled in Admin Portal:
    1. Navigate to Power BI Admin Portal.
    2. Under "Capacity settings," confirm that Metrics creation is enabled for the Fabric Capacity.

2. Validate Licensing and Permissions

  • Confirm that your account has the required Fabric or Premium license to create Metrics.
  • Ensure you have the necessary workspace roles (e.g., Admin, Member, or Contributor) to create and edit Metrics in the workspace.

3. Test in a Different Environment

  • Attempt to create Metrics in a different workspace or tenant where you know Fabric Capacity is functioning properly. If the issue persists:
    • It may indicate a broader issue with the Power BI service.

4. Check for Service Outages or Known Issues

  • Visit the Power BI Service Status page: Power BI Service Status.
  • Verify if there are any ongoing outages or issues specific to Metrics or Fabric Capacity.

5. Clear Cache and Try Again

  • Sometimes, browser cache or local storage issues can cause unexpected errors:
    1. Clear your browser's cache and cookies.
    2. Open Power BI in an incognito/private browsing window.
    3. Retry the Metrics creation process.

6. Collect Diagnostic Logs

  • Click on Technical Details in the error message to collect detailed logs.
  • If possible, enable diagnostic logging in Power BI to capture additional error details.

7. Contact Microsoft Support

  • If the issue persists, it could be a backend issue requiring intervention from Microsoft.
  • When contacting support, provide:
    • The full error details (from the "Technical Details" section).
    • Tenant ID, Workspace ID, and Capacity information.
    • Steps you’ve already tried to resolve the issue.

Likely Causes and Resolutions

Possible Cause Solution

Configuration issue in Fabric CapacityVerify settings in the Admin Portal.
Backend service bugCheck Power BI Service Status; escalate to support.
Licensing mismatchEnsure you have the correct license for creating Metrics.
Permissions issueEnsure your workspace role allows for Metrics creation.

Please mark this as solution if it helps you. Appreciate Kudos.

  • RémyA's avatar
    RémyA
    Helper I
    1 year ago

    Hi FarhanJeelani ,
    Thanks for the support.

    The only thing I dont I have done so far, is create the ticket.. that I wil do rigth now. All your steps I have made in 2 tenant I have admin rigths.

    Rémy A.