Maps pinned to dashboards are blank

[VonMurray]

Hello Everyone,  I'm looking for a little assistance in troubleshooting.  About a month ago, all maps that I have pinned to a dashboard went blank.

They maps are still in working order when you click on them and go to the report.

I have deleted, repinned, refreshed and republished and still blank.

There have been no changes to the account during this time frame.

Any ideas on how I can fix?

Thank you.

[v-pnaroju-msft]

Hi VonMurray,

Thank you for the update and for sharing the feedback from the support team, which is beneficial to the community. If you require any further assistance, please feel free to connect with the Microsoft Fabric community.

Thank you.

[v-pnaroju-msft]

Hi VonMurray,

Thank you for the update.

We are following up to inquire whether you have raised the support ticket. If you have already done so, we kindly request you to share your feedback regarding the issue raised. In case a solution has been provided, we would be grateful if you could share it with the community. This will assist others facing similar challenges and benefit the wider community.
If you need any more assistance, please feel free to connect with the Microsoft Fabric community.

Thank you.

[VonMurray]

Microsoft support identified this as a known bug that will be fixed in updates starting in March. It will be rolled out per region.  Thank you.

[v-pnaroju-msft]

Thankyou, @lbendlin for your response.

Hi VonMurray,

Based on my understanding, as the Azure Maps visuals render correctly within the report but appear blank only when pinned to a dashboard, this indicates a dashboard tile rendering behavior issue.

Please kindly follow the steps below, as they may help resolve the problem:

1. Create a new dashboard and re-pin, to rule out any cached tile corruption.
2. Simplify the Azure Maps visual in Desktop by temporarily disabling the reference or traffic layers and using the Road map style. Re-publish and re-pin.
3. Test in an InPrivate or Incognito browser session after clearing the cache.

If the tiles remain blank after these steps, and since the report itself works and the issue started recently without any changes, we request you to open a support ticket using the following link: Microsoft Fabric Support and Status | Microsoft Fabric so that the backend tile rendering service can be validated.

We hope the information provided is helpful in resolving the issue. Should you have any further queries, please feel free to contact the Microsoft Fabric community.

Thankyou.

[VonMurray]

Thank you for your assistance.  I have followed all suggestions. Yesterday, the new dashboard's pinned maps showed the world image but were blank.  Today, all maps pinned to the dashboards are completely blank. Including the new dashbboard. We will submit a support ticket.

[VonMurray]

Thank you for the reply.

They were originally filled maps.  I received a PowerBi desktop prompt to upgrade them to Azure maps in early 2025. The pinned display issue just started about a month ago. No issues before then.

The maps themselves are working with no issues.  It is the pinned tile that is displaying a blank image.

[lbendlin]

what kind of maps are these?

Convert Map and Filled map visuals to an Azure Maps visual - Microsoft Azure Maps Power BI visual | ...