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Farhan75
Frequent Visitor

Mapbox not displaying in App. (Works fine in Desktop and Workspace)

Hi

 

I have a Mapbox visual on a Power BI report. 

 

Works fine on Desktop

Works fine in the service when published to a workspace

Works fine if sharing the report directly from the workspace

However, when the report is published and viewed in an App, the visual is just blank grey.

 

Does anyone know why? Screenshots below.

 

Have checked both Edge and Chrome. Same thing.

 

Can confirm browser supports WebGL https://get.webgl.org/

 

Mapbox App.jpgMapbox Workspace.jpg

6 REPLIES 6
dleonardi
Frequent Visitor

I encountered this same issue a few years on and disabling the LastPass extension also resolved the issue in Edge for me.  But I'd ideally like to keep using LastPass.  Will it ever be compatible with Mapbox in Power BI?

v-frfei-msft
Community Support
Community Support

Hi @Farhan75,

 

Based on my test using the Power BI desktop  version: 2.64.5285.461 64-bit (November 2018). I canot reproduce your issue here. Did you use the latest version of desktop?

 

mapbox.PNG

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.

Hi Frank

 

Thanks for the reply. Yes, using latest version.

Version: 2.64.5285.701 64-bit (November 2018)

 

The issue we are experiencing is not on desktop, but when viewing the report in a published App (if that helps). Visual works fine in Desktop and in Workspace.

 

Thanks

 

Farhan

In case you don't find resolution here, you might want to try on their Github repo:

https://github.com/mapbox/mapboxgl-powerbi

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Anonymous
Not applicable

If you're using LastPass exension, you have to disable it for the map to render in the service. 

 

https://github.com/mapbox/mapboxgl-powerbi/issues/295

Thank you - this solved my problem!  Any idea why this is causing the issue?

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