Map Visual showing countries in wrong place

[WGordon]

Hello,

I have a map visual in a report on the service which we have been using for a long time.

The Country field is categorized as such and today I was sent an image from a user showing South Africa as being in USA on their screen, but when I load the same report on my screen - it's in South Africa.

Both using Edge browser, both looking at same report, both in the same country, both within 5 minutes of each other.

Any ideas?

Kind regards,
G

[Anonymous · Accepted solution]

Hi @WGordon 

Sometimes, browser caching can cause unexpected behavior in how content is displayed. Although both users are using the Edge browser, I recommend clearing the browser cache and cookies on both machines to see if this resolves the issue. 

Best Regards,

Jayleny

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[WGordon]

Thank you, 

User cleared cookies and issue was resolved. 🙂