Manual refresh not working

[duncfair]

Two of my reports have intermittently stopped refreshing in the service. No failure notices, no errors - just no refresh. Even if I manually trigger a refresh, the service displays the "Preparing for refresh" visual pop-up, but then just dies without refreshing or failing.

There is no indication in history of errors or a refresh when this occurs.

[mussaenda]

Hi @duncfair ,

Have you tried on a different browser?

[duncfair]

yup. Tried Edge. No change.

[duncfair]

nope

[lbendlin]

If you have a Pro license you can raise a Pro ticket at https://powerbi.microsoft.com/en-us/support/pro/

[lbendlin]

Is it possible that the refresh requests conflicted with existing refreshes that were in progress?  We have seen cases of refresh requests disappearing into the void in such situations.