Forum Discussion

Han12345's avatar
Han12345
Frequent Visitor
7 years ago

Manual dataset refresh stops working sometimes

Hi,   I have a published dataset which is connected to an Excel file (via 'Analyze in Excel') and needs to be manually refreshed regularly. A scheduled refresh works fine and a manual refresh also ...
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zanottiluca's avatar
zanottiluca
Icon for Helper II rankHelper II
7 years ago
Hi there, this happened to me as well today. The only difference is that we have not excel as datasources but mix of csv and oracle dataset. There is any solution? Is the gateway involved? I have also check the status but seems the only "awareness" is regarding a gateway issue for the march verzion. Funny thing is that we have an older version of the gatway but still we encounter this problem.
Han12345's avatar
Han12345
Frequent Visitor
7 years ago

I haven't found a solution yet... It still works perfectly sometimes and doesn't at other times. I have updated the data gateway (personal mode) to the latest version, but this doesn't help. 

 

By the way, I am not only using Excel as a datasource. It is a combination of Excel files and an ODBC connection to a PostgresSQL database. 

 

  • v-piga-msft's avatar
    v-piga-msft
    Icon for Resident Rockstar rankResident Rockstar
    7 years ago

    Hi Han12345 ,

    Please check if the Refresh history is successful after your manually refresh?

    If it is scuccessful, I'm afraid that your 'd better create a support ticket to get the further help if you have the Pro license.

    Best  Regards,

    Cherry