Manual and scheduled refresh very unreliable

[Luukvv93]

Dear Power BI team,

Lately (say the last 3 months) manual and scheduled refresh have been very unreliable.

Sometimes it seems that refresh is not triggered at all or it keeps loading for over an hour without any result.

Could the Power BI team clarify the issue? Since the service is unrealible I am no longer able to sell this to the business... 

[v-shex-msft · Accepted solution]

HI @Luukvv93 ,

>>Sometimes it seems that refresh is not triggered at all or it keeps loading for over an hour without any result.

Power bi refresh operations contains a lot of steps and authorizations, they steps obviously will been affected by lots scenarios in these steps.(e.g. device related policy and firewall settings, database status ,azure data service status, networks status, gateway service status...)

In my opinion, It is hard to confirm all steps works well each time, but it has a few features can alert users refresh failed or breakdown backup to reduce the effect of these issues.

Gateway backup: High availability clusters for On-premises data gateway

Refresh fail notice: Configure scheduled refresh#scheduled refresh

Support ticket for troubleshoot:Power bi support

submit a support ticket

You can also take a look at following link to know more about the backend of service refresh.

Power BI Security
Regards,

Xiaoxin Sheng