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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Manage gateway screen is blank

Our "manage gateway" screen is blank in the Power BI service.  I searched the forums and found where you are suppose to log into the service using the same account that the gateway uses.  So I change...
Need Help
  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi There,

    There is a basic check you can perform and ensure its correct : 
    1. After installation the gateway setup will ask email id > Ensure the same email is added/used to login to Power BI service. 

    2. Ensure the Gateway is up and running.

    3. Some time organization blocks the content due to which Service does not load properly. Use your non-organization laptop to login and see if the Gateway is visible or not. If Yes then its Browser if not then need to explore different angel. 

    Cheers

    Mahak

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hi There,

There is a basic check you can perform and ensure its correct : 
1. After installation the gateway setup will ask email id > Ensure the same email is added/used to login to Power BI service. 

2. Ensure the Gateway is up and running.

3. Some time organization blocks the content due to which Service does not load properly. Use your non-organization laptop to login and see if the Gateway is visible or not. If Yes then its Browser if not then need to explore different angel. 

Cheers

Mahak

Anonymous's avatar
Anonymous
Not applicable
4 years ago

I tried my personal PC and was able to access it.  I ended up having a second issue with it where the users wouldn't load.  After researching that I discovered there's a new UI and I could add HTML to disable it, I was finally able to add the user access to it.  Thank you so much for helping me resolve this!  I've sent the issue to our internal team and they think the webfilter might be blocking that page for some reason, but that's for them to figure out.