Lost Access to Power BI Service

Hi. This might not be a power bi related issue. You should contact the IT department or Office 365 Global Administrator to revoke the MFA session. That way it might let you start the process with the app again.

Only an Admin can help you reset your user account, password or MFA.

I hope that helps,

Hi kashef 

You can request that a user with permissions in your organization temporarily turn off authentication to regain your account as described in this document:

Providing a default level of security in Microsoft Entra ID - Microsoft Entra | Microsoft Learn

Then you can go to this link and delete the Authenticator:

Security info

Best Regards

Zhengdong Xu
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