Lost Access to Power BI Service

[kashef]

I am writing to request assistance regaining access to my Power BI Service account. Unfortunately, I am unable to log in due to a two-factor authentication (MFA) issue.

Here's the situation:

• I mistakenly deleted the Microsoft Authenticator app and its associated profile.
• Now, when I attempt to log in to Power BI Service or Desktop, it requires approval from the deleted authenticator app, which is no longer possible.
• I tried to reconfigure the MFA but was unable to do so as the process also requires approval from the deleted app.

My login ID for Power BI Service is: [contact@kashefuddin.com]]

Additional Information:

I considered creating a new account with a different email address (kashef@kashefuddin.com) on my domain. However, when attempting to sign up for Power BI Service with this address, I received an error message stating: "Your organization doesn't currently allow its users to purchase Microsoft Fabric free. Contact your IT admin for more information."  

I would greatly appreciate it if anyone advise me on the best course of action to regain access to my existing account and clarify the limitations associated with creating a new account within my domain.

Sincerely,

KASHEF Uddin.
Microsoft Certified Power BI Data Analyst Associate.
+92 313 2828290

[ibarrau · Accepted solution]

Hi. This might not be a power bi related issue. You should contact the IT department or Office 365 Global Administrator to revoke the MFA session. That way it might let you start the process with the app again.

Only an Admin can help you reset your user account, password or MFA.

I hope that helps,

[v-zhengdxu-msft · Accepted solution]

Hi @kashef 

You can request that a user with permissions in your organization temporarily turn off authentication to regain your account as described in this document:

Providing a default level of security in Microsoft Entra ID - Microsoft Entra | Microsoft Learn

Then you can go to this link and delete the Authenticator:

Security info

Best Regards

Zhengdong Xu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ibarrau · Accepted solution]

Hi. This might not be a power bi related issue. You should contact the IT department or Office 365 Global Administrator to revoke the MFA session. That way it might let you start the process with the app again.

Only an Admin can help you reset your user account, password or MFA.

I hope that helps,