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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Login loop - Issues with credentials in PowerBI Desktop

Hello there, community   We are facing this problem from a few days ago: several users in our AD cannot login to PowerBI Desktop. We click on the Log in button, located in the upper right corn...
Need Help
  • v-kkf-msft's avatar
    v-kkf-msft
    4 years ago

    Hi All,

     

    There is an existing ICM for this issue(ICM 285762606). Product team is investigating on this issue for a fix for it. Please be patient to wait for fixing. If there is any news, I will update it here. 

    Thanks for your understating!

     

    Best Regards,
    Winniz

  • v-kkf-msft's avatar
    v-kkf-msft
    4 years ago

    Hi all,

     

    This issue has been fixed in the msit environment and will be gradually deployed to the full environment over the next few weeks. Please be patient to wait for fixing.

     

    Thanks for your understating!

     

    And this is a work-around for the issue:

    • When in the "Username page loop", simply click "Sign in options":

    • Then click "Sign in to an organization":

    • Once the users enter their credentials with the correct domain, they will be directed to the Password screen to finish logging in.

     

    Best Regards,
    Winniz

v-kkf-msft's avatar
v-kkf-msft
Community Support
4 years ago

Hi All,

 

There is an existing ICM for this issue(ICM 285762606). Product team is investigating on this issue for a fix for it. Please be patient to wait for fixing. If there is any news, I will update it here. 

Thanks for your understating!

 

Best Regards,
Winniz

v-kkf-msft's avatar
v-kkf-msft
Community Support
4 years ago

Hi all,

 

This issue has been fixed in the msit environment and will be gradually deployed to the full environment over the next few weeks. Please be patient to wait for fixing.

 

Thanks for your understating!

 

And this is a work-around for the issue:

  • When in the "Username page loop", simply click "Sign in options":

  • Then click "Sign in to an organization":

  • Once the users enter their credentials with the correct domain, they will be directed to the Password screen to finish logging in.

 

Best Regards,
Winniz