Loading Screen - External client Unable to view shared report and screen stays on loading

[BigBadBob]

Hi, I am attempting to share a report with an external client. I have:

1) Ensured the client has access to Power BI Pro as do I

2) Given the client access to the workspace as a member and checked under “Access”

3) Shared report with client a. (Clicked shared next to report and typed external email address)

4) Client received email inviting them to view the report

5) Client clicks report and Screen stays on “Loading” and never updates.

Is anyone aware of why they are unable to view and it continues to say loading. This was checked a few times throughout day and does not appear to be an internet issue

[GilbertQ]

Hi there

Can you make sure that when the client logs in that they accept any screen prompts?

Also can you ensure that the current user does not have a Power BI Trial or Power BI Free license assigned to his account in Azure Active Directory?