Forum Discussion
Lab access suspended
When I try to appeal this "Verify your account" pops up, but there is no way to access that window.
Are there any other ways I can get back into the lab? I'd love to continue my learning journey, and these labs are absolutely crucial to the experience.
Thanks for any help you can provide!
1. ESI Support Portal: https://esisupport.microsoft.com/en-US/signin => Required to sign in with work email => Learner maybe haven't got a work email
2. https://esisupport.microsoft.com/Account/Login/Register: Learner has access to portal support without work email.
3. There are 2 portals which that learner has could access the portal to get support from Microsoft, which one required work email (1), which another one can access via personal email (2).
Firstly, I met a problem when I used the link on the email (1) to access the portal because the portal has required my work email. Therefore, I try to search for another link and I found a link (2): I chose the button "B2C-WWL" and saw "Case number" was created on this. The Technical team of Microsoft fixed and unblock my account and my problem was solved.
7 Replies
1. ESI Support Portal: https://esisupport.microsoft.com/en-US/signin => Required to sign in with work email => Learner maybe haven't got a work email
2. https://esisupport.microsoft.com/Account/Login/Register: Learner has access to portal support without work email.
3. There are 2 portals which that learner has could access the portal to get support from Microsoft, which one required work email (1), which another one can access via personal email (2).
Firstly, I met a problem when I used the link on the email (1) to access the portal because the portal has required my work email. Therefore, I try to search for another link and I found a link (2): I chose the button "B2C-WWL" and saw "Case number" was created on this. The Technical team of Microsoft fixed and unblock my account and my problem was solved.
Thanks for sharing!
I have been supported by Microsoft Support
Microsoft Support
Firstly, I sent an email to the support technical of Microsoft base on the guidance of the link: " https://trainingsupport.microsoft.com/en-us/mcp/forum/all/lab-access-suspended/f4c1fa6b-8ab3-4c98-8eb8-3677ff2890e2". And then, technical supporters replied email to me inform they are going to process my problem tomorrow.
Firstly, I sent an email to the support technical of Microsoft base on the guidance of the link: " https://trainingsupport.microsoft.com/en-us/mcp/forum/all/lab-access-suspended/f4c1fa6b-8ab3-4c98-8eb8-3677ff2890e2". And technical supporters replied email to me inform they are going to process my problem tomorrow.
