I was using On premise gateway with my Personal work account to connect to SQL server. There were multiple connections using the on premise gateway.

But as per IT guidelines, I had to move it to a service account. When I did migrate the existing gateway to a new service account, the refreshes from that gateway are still running fine. But when you check for Connections and gateways, it shows offline with below error.
"Received error payload from gateway service with ID 328575: SqlException encountered while accessing the target data source."

This is not creating any issues as such as the refreshes using this on-premise connection are fine, they do not fail.

But the connections should not be showing offline either ways.

These are the things I have tried till now, but there is no solution/reason as to why it shows offline.

Service account has same user roles and permissions as my account
Created a new On Premise server using the service account as it is.
Checked if Service account is able to access the SQL Server with trusted certificates.

I may have tried some more suggestions but to no avail, the connections to the gateway still show offline even though the On premise gateway shows online.

Any suggestions why this has happened?

Thanks in Advance.

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