Forum Discussion
Issues with On-premise Gateway - Received error payload from gateway service with ID 328575
Hi v-saisrao-msft ,
Apologies for the delayed response.
The issue has now been resolved; however, we did not implement any of the suggested solutions from the support ticket or related discussions. None of the recommendations provided led directly to the resolution.
Based on our observations, the issue appears to have resolved itself over time. We suspect that updates to the On-Premises Data Gateway in newer versions may have addressed the underlying problem.
We appreciate everyone's time and effort in assisting with this matter
Best regards.
Community SupportHi Phoenix529,
Since you are encountering this issue repeatedly, please raise a support ticket so that one of the engineers can assist you.
Below is the link to raise the support ticket.
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Thank you.
Hi v-saisrao-msft ,
The ticket has already been raised but by someone else on our behalf.
Fabric Support was asking us to reboot/restart our SQL Server (Which is not feasible). We have inhouse applications running on the 2012 version of SQL, which would be a huge pain to update thus, not feasible either.
They are still looking into the ticket with no resolution yet, which is why I thought of trying the forum to see if someone else is facing similar issues as well.
PS: There are no refresh failures, just that when we refresh the connectors to that gateway, they show as offline with the above error.
It ideally should not be showing any error as it works. It seems to me that there could be some issue with the new versions of the On-Premise gateway or with the older version of SQL 2012 but I am just speculating here.
Thank you.
- v-saisrao-msft
Hi Phoenix529,
Thanks for the update. Since a support ticket is already raised, I recommend waiting for Microsoft Fabric Support to resolve the issue, as they can provide a targeted solution, especially considering the potential compatibility concerns with SQL Server 2012.
Once the issue is resolved, it would be great if you could share the outcome here, as it will help other community members.
Thank you.
Hi v-saisrao-msft ,
I will update here as and when I have any solution for this issue.
Thank you for all your help.
Best regards.
- v-saisrao-msft
Hi Phoenix529,
Sure, Thank you.