Forum Discussion

pdbenbow's avatar
pdbenbow
Icon for Resolver II rankResolver II
6 years ago

Issues with Active Directory/MFA in Power BI Service

Service version: 13.0.11032.204 Client version: 1910.1.020   In the last couple of days we've started seeing odd behavior in the Power BI Service that would seem to indicate issues communicating w...
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v-xuding-msft's avatar
v-xuding-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi pdbenbow ,

After researching, I think it is caused by using MFA authentication based on this idea. It seems that MFA is still not supported currently. Maybe you need to change another authentication to connect and check if it works fine.  And the thread may help you a little bit.

 

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly. Kudos are nice too.

pdbenbow's avatar
pdbenbow
Icon for Resolver II rankResolver II
6 years ago

v-xuding-msft, thanks for your reply.  However, it does not make sense for MFA to be the cause of this issue.  Our organization has been using the Power BI Service since 2017, and we've had MFA enabled on all employee accounts since 2018, but this issue only started occurring this week.  Our MFA worked fine with the Power BI Service until two days ago.  I would appreciate a technical explanation from Microsoft that elaborates on why we suddenly can't access the Admin Portal, configure RLS, or do anything that involves Azure Active Directory.

 

Only once we have a better understanding of the underlying cause can I recommend changes for how we authenticate our users.