Forum Discussion
Issues signing into gateway
Hi, dcullen
To test if the gateway has access to all the required ports, please run the network ports test. The test results list all the servers, ports, and IP addresses that your gateway requires. If the test results display "Closed" for any ports as shown in the error message, ensure that your network environment didn't block those connections. You might need to contact your network admin to open the required ports.
A firewall might be blocking the connections that the Azure Service Bus makes to the Azure data centers. If that's the case, unblock the IP addresses for your region for those data centers. You can get a list of Azure IP addresses from this website. To find the current data center region you're in, see Set the data center region.
For further information, please refer the official document .
Best Regards
Allan
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi, dcullen
To test if the gateway has access to all the required ports, please run the network ports test. The test results list all the servers, ports, and IP addresses that your gateway requires. If the test results display "Closed" for any ports as shown in the error message, ensure that your network environment didn't block those connections. You might need to contact your network admin to open the required ports.
A firewall might be blocking the connections that the Azure Service Bus makes to the Azure data centers. If that's the case, unblock the IP addresses for your region for those data centers. You can get a list of Azure IP addresses from this website. To find the current data center region you're in, see Set the data center region.
For further information, please refer the official document .
Best Regards
Allan
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi Allan,
So I can't do the networking ports test as I am unable to sign in and that seems to be required to run the test. I can confirm that the IP in the log file 2.21.71.152, is not in the .json list of Azure IP addresses. My question is what is this IP and where is the document which says I should allow it through the firewall?
After some investigation it seems to be related to a company called Akamai. This article seems to suggest it could be Office 365 CDN. Do I therefore need to allow all of these CDN IPs in order for me to login to the gateway? If so do you have a list.
Thanks