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rosirosss's avatar
rosirosss
Icon for Helper I rankHelper I
8 years ago

Issues in sharing dashboard ouside the organization

Hello,   I have a strange situation with sharing of dashboards outside the organization..   I have my reports/dashboard under [email protected] and I share it with multiple users under Customer...
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v-huizhn-msft's avatar
v-huizhn-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi rosirosss,

It's weird, please connect the Administrator of Customer.com domain, and let him check if there is any specific setting for [email protected].

Best Regards,
Angelia

rosirosss's avatar
rosirosss
Icon for Helper I rankHelper I
8 years ago

Hello v-huizhn-msft.. Thank you for your response...

 

This is a end customer facing an issue and it wont be easy for us to meet with their O365 admin check setting etc. Also what exactly should we be checking for?

 

is it possible for us to get the detailed error message based on the activity id, request id etc? In the past, when i used to support a Microsoft product team, I would get into the Azure portal (using the right id) and get details of the error logs. Isnt that possible in the case of Power BI?

 

I have the error message below - it instructs me to contact "Support" - do you know which support team in Microsoft can help with this issue? Any help is greatly apprecited :)

 

You don't have access to this dashboard

There was an error processing the invitation
Please try again later or contact support. If you contact support, please provide these details.

Activity IDcddbb63b-bdbe-4e64-bfd1-75e09a84d1bf

Request ID55dc56b3-f739-d899-75d1-31e9bdd98838

Correlation IDd484af61-aed5-aa31-2352-a89ae67eada2

TimeTue Jan 16 2018 13:26:10 GMT+0000 (GMT Standard Time)

Version13.0.3847.155

Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net/

  • rosirosss's avatar
    rosirosss
    Icon for Helper I rankHelper I
    8 years ago

    v-huizhn-msft we have confirmed that the end user is not able to access any dashaboard from a particular domain.

     

    [email protected] can access dashaboard from user1@xyz.com

    but he cannot access any dahsboard from user1@abc.com or user2@abc.com.

     

    does this info help in anyway in what could be the issue?

     

     

    • LucLabelle's avatar
      LucLabelle
      Icon for Advocate I rankAdvocate I
      8 years ago

      Hi,

       

      Can you ask [email protected] to try to connect from a different browser and/or computer ? I just to take out "cashing" issues out of the equation. 

       

      Thanks,