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rosirosss's avatar
rosirosss
Icon for Helper I rankHelper I
8 years ago

Issues in sharing dashboard ouside the organization

Hello,   I have a strange situation with sharing of dashboards outside the organization..   I have my reports/dashboard under [email protected] and I share it with multiple users under Customer...
Need Help
LucLabelle's avatar
LucLabelle
Icon for Advocate I rankAdvocate I
8 years ago

Hi, 

 

Can you please stop sharing your dashboard, then share it again ? Might be a "token" issue from when it was created.

 

Let me know if how it goes.

 

I hope this helps,

Merci

  • rosirosss's avatar
    rosirosss
    Icon for Helper I rankHelper I
    8 years ago

    hello LucLabelle

     

    We have already removed the access and shared again (multiple times) - but get the same error.

     

    So we created a new dashboard and tried sharing the newly created dashboard. the end user is getting the same "access denied" error.

     

    is this "token" created for a user? or for each dashboard?

     

    • v-huizhn-msft's avatar
      v-huizhn-msft
      Icon for Microsoft Employee rankMicrosoft Employee
      8 years ago

      Hi rosirosss,

      It's weird, please connect the Administrator of Customer.com domain, and let him check if there is any specific setting for [email protected].

      Best Regards,
      Angelia

      • rosirosss's avatar
        rosirosss
        Icon for Helper I rankHelper I
        8 years ago

        Hello v-huizhn-msft.. Thank you for your response...

         

        This is a end customer facing an issue and it wont be easy for us to meet with their O365 admin check setting etc. Also what exactly should we be checking for?

         

        is it possible for us to get the detailed error message based on the activity id, request id etc? In the past, when i used to support a Microsoft product team, I would get into the Azure portal (using the right id) and get details of the error logs. Isnt that possible in the case of Power BI?

         

        I have the error message below - it instructs me to contact "Support" - do you know which support team in Microsoft can help with this issue? Any help is greatly apprecited :)

         

        You don't have access to this dashboard

        There was an error processing the invitation
        Please try again later or contact support. If you contact support, please provide these details.

        Activity IDcddbb63b-bdbe-4e64-bfd1-75e09a84d1bf

        Request ID55dc56b3-f739-d899-75d1-31e9bdd98838

        Correlation IDd484af61-aed5-aa31-2352-a89ae67eada2

        TimeTue Jan 16 2018 13:26:10 GMT+0000 (GMT Standard Time)

        Version13.0.3847.155

        Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net/