Issues in Gateway and Service

[sricharan_g]

Hi All,

For the last couple of days, we are facing below issues on Gateway and Service due to which our datasets in Production are not getting refreshed. 

Gateway: We received this error when restarting the gateway "gateway was not able to reach wabi-south-east-asia-relay9.servicebus.windows.net"

Service: Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support. 

Cluster Name: WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net

Thanks in advance.

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[sricharan_g]

Thank you @Greg_Deckler . I've raised a support ticket for the same.