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s168635's avatar
s168635
Icon for Helper II rankHelper II
5 years ago
Solved

Issue with sign on Power BI using gmail account

I have a report need to share with external users, not all of them have work/school email, so I invite them to use gmails.   It worked fine before, after user registered gmail with Microsoft, but r...
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  • v-robertq-msft's avatar
    v-robertq-msft
    5 years ago

    Hi, s168635 

    Unfortunately, I guess that this problem can’t be informed as an issue that existed in Power BI, because the Gmail account is described as unsupportable in the Power BI professional document.

    You can raise a new idea in the Power BI Issue, and check what’s their opinion on this issue.

     

    Best Regards,

    Community Support Team _Robert Qin

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

v-robertq-msft's avatar
v-robertq-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi, s168635 

According to your description, the end-users used a Gmail account to sign in to the Power BI and open the report using the link you shared with them.

In my opinion, Power BI doesn’t support you to sign up using email addresses provided by consumer email services or telecommunication providers, like outlook.com, gmail.com. Therefore, if they use a Gmail account to register and log in to Power BI, then the error is inevitable.

Here are some ways to avoid this problem, you can check if they can be useful:

When we log into Power BI,  https://login.microsoftonline.com is the login page we will go to. They can try to go to this site to sign in their accounts to Microsoft first and open the link you shared with them. Maybe this way can make them log in normally.

We prefer you to log in with your school or work account. If they don’t have any work or school account, we recommend the end-users to sign up for a Microsoft 365 trial of office, you can follow this document:

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-signing-up-for-power-bi-with-a-new-office-365-trial

 

Best Regards,

Community Support Team _Robert Qin

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

s168635's avatar
s168635
Icon for Helper II rankHelper II
5 years ago

Thank you.

 

I tested more later, so far all the errors happened on MacOS and no issue with PC(Edge/Chrome/Firefox), had same issue on PC/Opera, which was fixed by sign on to https://login.microsoftonline.com first and open a new tab to shared URL.

 

You may want to re-produce the issue on a Mac by sharing a report to a gmail address. My report worked fine with gmail account prior to the week before, so it might have something to do with recent MacOS update or Power BI update but I have no way to tract that.

 

Some of them run into below error message, which doesn't make sense at all:

This login.live.com page can’t be found because no website can be found for the page https://login.live.com/oauth20_authorize.srf?response_type=code&client_id=51483342-085c-4d86-bf88- ............98610a7e9110&username=XXXXXXXX%40gmail.com

 

In my case, sometimes I will have to use their gmails, school/work email, or 365 trail are better but just not practical for certain users,

 

Thanks again,

 

BW

  • v-robertq-msft's avatar
    v-robertq-msft
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi, s168635 

    Unfortunately, I guess that this problem can’t be informed as an issue that existed in Power BI, because the Gmail account is described as unsupportable in the Power BI professional document.

    You can raise a new idea in the Power BI Issue, and check what’s their opinion on this issue.

     

    Best Regards,

    Community Support Team _Robert Qin

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.