Issue with paginated report subscriptions not reaching recipients

[SAS_BI]

Good morning, all!  I came into the office today, and was flooded with emails from my users stating that they had not received any of the subscription emails from the Service.  I've scoured Google trying to find ways to see if the subscriptions failed to run, or if it is an email issue from the Service we are encounterring.  Any help on the matter would be greatly appreciated!

Cheers,

Scott

[Poojara_D12]

HI @SAS_BI 

To troubleshoot missing subscription emails in Power BI:

1. Check Subscription Status: Ensure subscriptions are active and scheduled correctly in the Power BI Service.
2. Check Power BI Service Status: Visit the Power BI Service Status page to see if there are any outages or issues.
3. Verify Email Delivery: Ask users to check spam/junk folders and email filters.
4. Review Admin Settings: Ensure there are no restrictions in the Power BI Tenant settings that might block email notifications.
5. Check User Permissions: Ensure users have the required access to reports/dashboards they are subscribed to.
6. Test Subscription: Create a test subscription for a user to verify if it works.
7. Check Power BI Usage Metrics: Review usage metrics for errors related to subscriptions.

If these steps don’t help, contact Microsoft Support for further assistance.

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Kind Regards,
Poojara
Data Analyst | MSBI Developer | Power BI Consultant
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[Anonymous · Accepted solution]

Hi, @SAS_BI 

Maybe you can see the current status of the Fabric server at the link below.

Microsoft Fabric Support and Status | Microsoft Fabric

There seems to be a problem in the Asia-Pacific region at the moment. It needs to wait for the official personnel to check and fix it.

How to Get Your Question Answered Quickly

Best Regards

Yongkang Hua

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[SAS_BI]

Good morning!  It appears the issue has been resolved (for us at least).

Cheers,

Scott

[thaha_jiffry]

I am experiencing the same issue. Seems like many others are affected as well. Refer below threads.

https://community.fabric.microsoft.com/t5/Service/Report-subscriptions-on-Power-BI-service-is-not-wo...

[SAS_BI]

Thanks for the link!  Nice to know we're not in this alone.....LOL!!!

Cheers,

Scott