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Anonymous's avatar
Anonymous
Not applicable
4 years ago

Issue with Usage Metrics Report - no data freshness

Hello everyone. 

A couple of months ago I created my first "usage metrics report" on the company's workspace. I did this by clicking on the three dot button next to the report. By default, the 'new version' of this report has been generated.


The issue is, I can't seem to update its data in any way... refresh  got stuck at the moment of the creation of the report (at May 10th) and wasn't updated since then.
Also, there's no dataset related to this report, that is visible in the workspace (for which I'm the creator). I think that's what causing the issue.

 

 

Even stranger, once I switch to the 'old' usage report, things look normal and numbers update daily with no issues. As you see in the print below, the bar chart shows data up to date.

 

Thank you in advance.

 

 

4 Replies

  • gauthamboppana's avatar
    gauthamboppana
    Icon for Solution Specialist rankSolution Specialist

    Anonymous  -  I don't think the datset file for the Usage Metrics report is visible to creators or admins. Try creating anew usage metrics rpeort and save a copy. See if it gets updated. Hope this helps !

    Did I answer your question? Mark my post as a solution! If not, please feel free to ask me.

    Also, I would ❤ Kudos if my solution helped.  It is a token of appreciation!

    Thank you very much !

    • Anonymous's avatar
      Anonymous
      Not applicable

      Hi! I'm sorry, what do you mean by 'create a new usage report'? I can't seem to find a way to delete the existing one.

  • gauthamboppana's avatar
    gauthamboppana
    Icon for Solution Specialist rankSolution Specialist

    Anonymous  -  I don't think the datset file for the Usage Metrics report is visible to creators or admins. Try creating anew usage metrics rpeort and save a copy. See if it gets updated. Hope this helps !

    Did I answer your question? Mark my post as a solution! If not, please feel free to ask me.

    Also, I would ❤ Kudos if my solution helped.  It is a token of appreciation!

    Thank you very much !