Issue with On-premises data gateway (personal mode)

[Anonymous]

I had a personal gateway set up and working fine.

Due to issues with a corrupt user profile, my local user profile was recreated.

When I try to reinstall the gateway, I get the following error message:

The gateway installation failed.

The on-premise data gateway (personal mode) installation has failed.

System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at Microsoft.PowerBI.DataMovement.SystemConfigurationUtils.ProcessWrapper.Start(ProcessStartInfo info)
at Microsoft.PowerBI.DataMovement.Installer.ProgressViewModel.LaunchConfigurator(IProcessWrapper processWrapper, String executablePath, String productName)

I have tried uninstalling and reinstalling numerous times.

The end of the Install log is below

[285C:254C][2020-03-02T14:15:52]i000: Starting configurator via start menu...
[285C:254C][2020-03-02T14:15:52]e000: Failed to invoke configurator via start menu
[285C:254C][2020-03-02T14:15:52]e000: Could not find gateway shortcut
[285C:254C][2020-03-02T14:15:52]e000: at Microsoft.PowerBI.DataMovement.Installer.ProgressViewModel.InvokeConfiguratorViaStartMenu(String productName)
at Microsoft.PowerBI.DataMovement.Installer.ProgressViewModel.LaunchConfigurator(IProcessWrapper processWrapper, String executablePath, String productName)
[285C:254C][2020-03-02T14:15:52]e000: The system cannot find the file specified
[285C:254C][2020-03-02T14:15:52]e000: at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at Microsoft.PowerBI.DataMovement.SystemConfigurationUtils.ProcessWrapper.Start(ProcessStartInfo info)
at Microsoft.PowerBI.DataMovement.Installer.ProgressViewModel.LaunchConfigurator(IProcessWrapper processWrapper, String executablePath, String productName)
[285C:254C][2020-03-02T14:15:52]i399: Apply complete, result: 0x0, restart: None, ba requested restart: No

Any assistance/advice would be welcome.

[GilbertQ]

Hi there

You can follow this video and blog post which will assist you to uninstall the Gateway

https://powerbi.microsoft.com/en-us/blog/failure-installing-the-power-bi-personal-gateway/

[Anonymous]

Thanks for you assistance. I did come across that video on my searching, but since it was 5 years old, a different error and about the "Power BI Analysis Services Connector" I decided it wasn't relevant.

I have looked at it again. The video is related to uninstalling the "Power BI Analysis Services Connector" and not the gateway itself. I have never installed the "Power BI Analysis Services Connector".

Since my error message is relating to something missing, rather than something present/blocking the install, it doesn't quite relate.

There is nothing in the log to do with a "connectorfound". There is no HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataTransfer key in the registry (or anything else in the video).

Between uninstalling and reinstalling I have tried to remove all files/directories relating to the personal gateway, and also attempted to clean out anything remaining in the registry.

The only other post I can find that is relevant was eventually found to be related to a proxy, which is not relevant in my circumstances.

[Anonymous]

Did you solve your problem? If yes, how?