Forum Discussion

Advocate I

5 years ago

Issue on slicers search function

When click on the slicer to search for a slicer item, the keyboard pop up and then disappear, so the text could not be input. I'm using Samsung Galaxy S10+ running Android 11, I've tested with Ch...

Anonymous

Not applicable

5 years ago

This is my screenshot. After the keyboard pops up, it does not disappear. I can successfully input text and filter. If you can, try to test it on another phone.

Best Regards,

Stephen Tao

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Advocate I

5 years ago

Hi Anonymous ,

Can you change the slicer type to 'drop down' and try again?

Anonymous
Not applicable
5 years ago
Hi cantruchd ,

Sorry for my late reply.

I changed the type to 'Drop down' and it still worked. And my android version upgraded to 11.

Best Regards,

Stephen Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
- cantruchd
  Advocate I
  5 years ago
  Hi Anonymous ,
  
  I see that you have not enabled text search within that slicer.
  
  Please enable the search option in the drop down slicer:
  
  Then try entering some text into the magnifying glass:
  
  Please note that the screenshots are from PC, as in my mobile I would not be able to enter the text "text not in list"
  - Anonymous
    Not applicable
    5 years ago
    Hi cantruchd ,
    
    Thank you for your patient explanations many times. The issue you described has indeed appeared on my side.
    
    This is probably due to compatibility issues between the phone’s keyboard and the power bi service.
    
    Please create a support ticket via below link and our relevant personnel will help to handle it.
    
    https://powerbi.microsoft.com/en-us/support/
    
    Best Regards,
    
    Stephen Tao
    
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.